Employee Benefits Support Specialist II

Why Join M&G:

We Continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services

• Central Coast Best Places to Work by Pacific Coast Business Times (2018-2024)
• Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024)
• NU Agency of the Year by National Underwriters and PropertyCasualty360 (2018)
• Big “I” Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2024)
• Top 100 P&C Agencies (#100 – 2023, #98 – 2024)
• MVP Account Managers (Insurance Journal)
• Top P&C Agent of the Year (Insurance Journal) 2022
• 50 Fastest Growing Companies by Pacific Coast Business Times (2017 – 2024)
• UBA Advisor Awards (2022 – 2023)
• Diamond Level Family Friendly Workplace by SLO Chamber of Commerce (2022 – 2024)
• Leaders of Influence – Insurance by Orange County Business Journal (2023)
  
  
  

Insurance Support Specialist

This is a wonderful role to start on a career path in Employee Benefits! The Support Specialist provides technical and administrative support to the Employee Benefits department, ensuring timely, accurate, and efficient assistance. This role manages a high-volume workload in a deadline-driven environment and requires gaining strong knowledge of carrier websites and eligibility systems.

How You will be Compensated:

• $21-$27/hr Depending on Experience
• Medical, Dental, Vision Insurance plans. We cover 98% of the premiums for most individual plans
• Free Employee Assistance Program
• Paid Holidays, Paid Sick Time, and Flexible Vacation Time
• Paid Parental Benefits
• Disability and Life Insurance
• 401(k) with 50% match
• Flexible Spending Plan (FSA) and Health Savings Account (HSA
  
  
  

What You Will Do:

• Handle service requests by navigating carrier websites and third-party enrollment systems to process inquiries, changes, and cancellations.
• Process daily enrollments, terminations, and changes efficiently to support employees, carriers, and the agency.
• Review printed and electronic materials for accuracy and completeness.
• Supports department projects as needed.
• Learn and use internal systems to manage all work, including communications and documentation.
  
  
  

Who You Are:

• You are looking for a career path with opportunity for growth while building subject matter expertise.
• You enjoy building strong relationships through active listening, problem-solving, and effective communication with internal teams and external partners.
• You take pride in your commitment to accuracy, timeliness, and completeness with care for reducing errors.
• You thrive with repetitive tasks and high-volume data, including formatting and organizing information.
• You respect and maintain confidentiality and compliance with HIPAA and other privacy regulations.
  
  
  

Qualifications

• High School Diploma or GED
• Proficient in Microsoft Office Suite
• Ability to learn new software applications
• Professional demeanor
• Positive work ethic