What are the responsibilities and job description for the (USA) Control Tower - Logistics Specialist position at Morrison Express?
Role & Responsibilities:
- Handle operational queries amongst branches, agents and clients.
- Handle shipping quotes and maintain freight rate management.
- Ensure shipping processes are being adhered to and ensure systems are kept up to date.
- Monitor the operational excellence to meet KPI, including OTP, Data quality, EDI, Billings.
- Call out irregularities to account owner when needed.
- Coordinate and escalate any billing issues to the control tower or operations teams.
- Develop and maintain good relationships with client to provide insight to account owner.
- Statistical understanding and generating necessary reports internally/externally.
- Propose continuous improvements for the planning and logistics KPIs.
- Follow up logistics issues and claims to any operational abnormality.
- Support continuous logistics ad hoc tasks.
Qualifications:
- Bachelor’s degree from an accredited college in a related field or combination equivalent work experience.
- Minimum 3 years of freight forwarding experience required.
- Experience in a key account management role is a plus.
- Excellent organization, analytical, written, and oral communications skills.
- Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
- Ability to think creatively and strategically to solve complex problems.
- Must be a confident self-starter who can develop effective business relationships, both internally and externally.
- Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
- Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
- Excellent computer knowledge, advanced Microsoft Office proficiency, and experience with Human Resources Information Systems.
Salary : $70,000 - $80,000
