What are the responsibilities and job description for the Field Service Manager position at Morrison Industries LLC?
Morrison Industrial Equipment is looking for a full-time Field Service Manager at our Elkhart branch, located at 2988 Paul Drive, Elkhart, IN, 46514-8796. This team member would be in a leadership role in our service department, overseeing field service technicians and ensuring excellent service to our customers. If you are a strong leader and communicator, with experience in production management, we encourage you to apply! This is an in-office position, overseeing and supporting field technicians from the office.
Morrison Industrial Equipment has a strict drug-free policy, and all employees will need to pass a pre-employment drug screen, physical exam, background and driving record check. Employees are also subject to random drug screenings.
This team member works Monday-Friday, first shift hours, and works 40 hours a week with the opportunity for overtime.
Compensation ranges from 65,000-70,000/year.
Our Field Service Managers Typically Possess:
- 2 years of management experience
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Strong mechanical knowledge
- Computer skills, intermediate level, including experience with Microsoft Office 365
- Ability to multi-task and prioritize in a fast-paced environment
- Excellent customer service skills
- Desire to learn and advance
- Experience in production management is a significant plus!
- Processing of technician timecards and organizing weekly payroll.
- Opening, processing, and monitoring of work orders to ensure successful and efficient service.
- Proactively contacting customers to provide repair status of units.
- Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.
- Repair estimate preparation, presentation, and processing.
- Processing of warranty claims.
- Answering phones and assisting customers with a positive customer focused attitude.
- Assisting with rental inquiries, quotations, set-up and deliveries.
- Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
- Additional duties, as assigned.
We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.
About Morrison Industrial Equipment:
Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and much more. This family-owned company offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!
Check us out at Morrison Industrial Equipment
Salary : $2,500
