Field Service Manager

Morrison Industrial Equipment is looking for a full-time Field Service Manager  at our Elkhart branch, located at 2988 Paul Drive, Elkhart, IN, 46514-8796 . This team member would be in a leadership role in our service department, overseeing field service technicians and ensuring excellent service to our customers. If you are a strong leader and communicator, with experience in production management, we encourage you to apply! Morrison Industrial Equipment has a strict drug-free policy, and all employees will need to pass a pre-employment drug screen, physical exam, background and driving record check. Employees are also subject to random drug screenings.   This team member works Monday-Friday, first shift hours, and works 40 hours a week with the opportunity for overtime.   Compensation starts at $24 / hour, negotiable based on experience. Our Field Service Managers Typically Possess :   2 years of management experience Strong interpersonal skills  Excellent written and verbal communication skills  Strong mechanical knowledge   Computer skills, intermediate level, including experience with Microsoft Office 365  Ability to multi-task and prioritize in a fast-paced environment  Excellent customer service skills  Desire to learn and advance  Experience in production management is a significant plus! Essential Functions :   Processing of technician timecards and organizing weekly payroll.  Opening, processing, and monitoring of work orders to ensure successful and efficient service.  Proactively contacting customers to provide repair status of units.  Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling.  Repair estimate preparation, presentation, and processing.  Processing of warranty claims.  Answering phones and assisting customers with a positive customer focused attitude.  Assisting with rental inquiries, quotations, set-up and deliveries.  Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel.  Additional duties, as assigned.   Our Employees Enjoy These Benefits :   We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.   About Morrison Industrial Equipment :   Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work / life balance, competitive benefits, career progression, and much more. This family-owned company offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!  Check us out at  Morrison Industrial Equipment     Powered by JazzHR

Salary : $2,500