What are the responsibilities and job description for the Field Service Technician position at Morrison Millwork?
As a Window and Door Field Service Technician at Morrison Millwork, you will be a key member of the Service team. You will be responsible for performing service work on various products, and accurately inspect Morrison Millwork window and door products to find root cause of the service issue. You will report directly to the Services Manager.
What You Will Do:
- Complete daily assigned field service tasks, while taking quality photos and producing accurate and complete reporting of product and construction issues.
- Evaluate customer needs through diagnostic assessments and offer repair solutions.
- Educate customers on how to use and maintain their window and door products.
- Maintain tools and service vehicle in proper and safe working order.
- Operate a company service vehicle in a safe and considerate manner.
- Become familiar with all Morrison Millwork products.
- Follow Morrison Millwork policies and procedures while operating safely, professionally, and efficiently.
Who You Are:
- Weekly travel with some overnight and overtime is a requirement of this role, along with flexible working hours.
- High School Diploma or HSED.
- 5 years field service technician experience (or experience in the same or similar industry is a plus).
- Must have carpentry skills, be able to use hand and power tools and measuring devices.
- The ability to lift 50-75 lbs., climb, lift, pull; and safely perform tasks on a ladder, scaffolding, or other raised devices.
- Knowledge of window and door installation and repair practices.
How You Stand Out:
- Previous experience in construction or similar environment is preferred.
- Be dependable, self-motivated, have the ability to problem solve and contribute to building a positive team environment.
- Strong customer service skills, excellent communication, and organizational skills.
- Be dependable, self-motivated, have the ability to problem solve and contribute to building a positive team environment.
Established in 2008, Morrison Millwork is the premier window and door distributor for the custom home market in North Carolina and update South Carolina. The company is growing in territory coverage with every initiative. We deal in brands including Weather Shield, and Loewen. We value a help first mentality, offer innovations solutions, and are extremely passionate about providing the best products, services, and experience for our customers. Team members approach each interaction by caring for one another and serving each other with humble confidence.
