Receptionist

GENERAL JOB DUTIES:

This position is responsible to provide professional, courteous service to visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival. Answers all incoming telephone lines and direct as requested.

ESSENTIAL JOB FUNCTIONS:

• Interact with internal and external visitors, customers and vendors in a customer-service oriented, professional manner whether in person, by phone, or other means of communication.
• Directs visitors according to maintained employee and department directories.
• Maintains security by following procedures.
• Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Handle inquiries and incoming requests for assistance in a prompt, courteous manner.
• Must be willing to perform general clerical duties including tasks such as photocopying, scanning, and filing, etc. and complete other duties as assigned by supervisor.
• Punctuality and regular attendance are essential to the success of this position.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs; contributes to team effort by accomplishing related results as needed.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Provide backup for the responsibilities of the Mailroom Associate position.
• Manage software permissions associated with building entry.
• Ensure data uploads are accomplished successfully from various crane tracking software.

KEY COMPETENCIES:

• Customer service orientation and professional demeanor with skills to greet and welcome guests, answer incoming calls, answer questions and direct visitors with poise, tact, and professionalism
• Time management skills and the ability to prioritize work with attention to detail and accuracy
• Data management
• Problem analysis/assessment and problem-solving skills
• Adaptability and flexibility
• Team work, team player
• Communication skills – verbal and written
• Organizational and planning skills
• Judgement and decision-making ability
• Initiative, self-starter
• Willing to attend training courses and seminars as requested by the company
• Recognize and respect confidentiality expectations when applicable

REQUIRED EDUCATION, TECHNICAL SKILLS AND EXPERIENCE:

• Must have 3 years’ experience answering and routing incoming phone calls on a multi-line phone system.
• Must be able to effectively communicate with co-workers, customers and vendors in a professional business environment, demonstrating a commitment to providing outstanding customer service.
• Ability to work in a collaborative manner with all personnel to make sure the department’s assigned tasks are complete timely and accurately.
• Ability to handle confidential information in a professional and respectful manner.
• Must possess excellent organizational skills and the ability to multi-task and adjust priorities as necessary in order to meet department deadlines.
• Knowledge of standard office administrative and clerical practices, procedures and systems such as filing and record-keeping with experience in the operation of a multi-line phone system and standard office equipment.
• Proficient computer skills and knowledge of relevant software applications including MSOffice Suite.
• Must possess a good working knowledge of business machines including, phone, fax, scanner, email and 10-key by touch with proficient use of email and internet.
• High School Diploma or general education degree (GED) required.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to sit intermittently for 6 to 8 hours per day.
• Demonstrate auditory and speaking capabilities needed to effectively communicate with others in a professional business environment.
• Able to efficiently use the telephone for a minimum of 6 to 8 hours per day.
• Use arms, hands and fingers to operate office equipment in an efficient manner at an acceptable pace for a professional business environment.
• Physical mobility and dexterity required in order to be able to operate a variety of office equipment efficiently.
• Occasionally lifting and/or moving objects weighing up to 25 pounds.
• Specific visions abilities required include close vision, ability to adjust focus, and read computer screen information.

PHYSICAL ACTIVITIES REQUIRED:

Average hours per week: 40 (normal work schedule).

Shift: Day shift only.

Tools or equipment used for this position and frequency of use: Various office equipment

Percentage of time during normal workday the employee is required to:

Sit – 60%

Stand – 10%

Walk – 10%

Lift – 5%

Squat – 5%

Bend – 5%

Twist – 5%

Crawl – N/A

Kneel – N/A

Drive – N/A

Climb – N/A

Reach over Shoulders-N/A

**All of these are required in various percentages that differ according to the assignment.

Weight required to be lifted each normal workday:

Not Required Occasional Frequently Continuously

0-10 lbs. X

10-20 lbs. X

20-35 lbs. X

35-50 lbs. X

50-75 lbs. X

75-100 lbs. X

Over 100 lbs. X

Describe and explain the lifting and carrying requirements. E.g.: the distance material is carried, how high material is lifted, etc.

Lifting: Occasional office supply order or incoming shipment.

Carrying distance: Various requirements according to project.

Repetitive use of hands:

Weight Frequency

Simple Grasping Normal 0-15 lbs. Occasionally

Pushing/Pulling Normal 0-15 lbs. Occasionally

Repetitive use of foot or feet in operating machine controls:

N/A

Sensory requirements (speech, vision, smell, touch, hearing):

All are required.

Environmental factors of each normal workday:

• Time spent: Inside - 8 hours, Outside - 0 hours
• Temperature: Normal indoor temp.
• Humidity: Normal
• Atmosphere: Fumes, Odors, Dust, Gas

These examples are not meant to be all-inclusive and management reserves the right to change, add or delete tasks within this job description in order to meet the needs of the operation or department.

Employees are expected to maintain a clear and orderly workspace, assist co-workers whenever possible and work overtime when necessary. All Morrow employees are required to comply with Company work and safety rules maintain safe work behavior at all times.