Community Liaison- Pace

SUMMARY

The PACE Community Liaison is responsible for managing the intake and enrollment process for new PACE program participants, while providing and coordinating information for all inquiries about the program and/or the community at large.

PRIMARY FUNCTIONS

• Receives and generates referrals from agency staff and community sources.
• Establish and maintain working relationships with prospects and referral sources.
• Develop and distribute program material and literature to inform the community and prospects.
• Serve as a Liaison between prospects, caregivers, and community referral sources.
• Coordinate meetings and special gatherings in support of the PACE Program with community agencies such as ARC; CARES office.
• Follows up with all potential participants and referrals regarding program enrollment.
• Responsible for explaining the PACE program, either by telephone, electronically, or in- person to interested persons including candidates for enrollment, caregivers, or others in the community interested in the PACE program.
• Explains all provisions of the PACE program to potential participants and their family/caregiver prior to the signing of any authorization forms and/or assessments.
• Ensures that prospective participants understand that joining the PACE program is strictly voluntary and that they can disenroll at any time.
• Verify current program eligibility as stated in state and federal regulations.
• Responsible for completing only the enrollment sections of documentation that is not completed by either clinical or other interdisciplinary group members or operations.
• Participates in the participant/family enrollment meeting and is responsible for answering non-clinical questions regarding patient rights and other program regulations.
• Responsible for maintaining accurate documentation for all intake/enrollment of participants.
• Provides any additional (relevant) information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment in order to provide a more comprehensive initial evaluation.
• Responsible for filing documentation to coordinate initial assessment of potential participant.
• Maintain open line of communication with Program Management and updates relevant information as it occurs.
• Adheres to all State, Federal, and Company regulations and policies pertaining to marketing activities for the PACE program.
• Provides excellent customer service at all times to internal and external customers.
• Recommends and upon approval, implements new/revised policies, procedures, and systems for the program that improve efficiency, effectiveness, and minimizes loss ratio.
• Performs all other duties as assigned by manager.

Requirements

•  Bachelor’s degree or above, preferably in Social Work. Master’s degree preferred.
•  3-5 years of experience in Social Worker with at least one year of experience working with frail elderly and their families is required. Preferably in a healthcare or community agency setting.
• Ability to travel in community.
• Must have a valid driver's license, automobile insurance and reliable transportation.