What are the responsibilities and job description for the Operations Manager | Mortgage | New Construction | Maryland position at Mortgage Career Exchange?
The Operations Manager is responsible for managing the daily activities of the loan support functions that include quality assurance, processing, underwriting, closing and post-closing to ensure a timely and accurate workflow. Establishes policies and procedures for loan delivery, document preparation, loan funding, post-closing, loan shipping and subsequent loan sales to investors. In addition, this role ensures all guidelines set by various investors, FNMA, FHLMC, FHA and VA are being followed while maintaining data integrity, timeline goals and protecting the company from unacceptable risk.
Responsibilities
- Work with processing team members to improve technical and customer service skills.
- Review and assign all home loan files to processing staff and work with them to troubleshoot and rework challenging files.
- Review selected files prior to submission and follow up on all pended or declined loans.
- Manage closing reports and expectations to ensure settlement readiness for all home loan files.
- Serve as liaison between processing department, loan officers, and underwriting to solve loan level issue
Qualifications
- 3 years experience processing CON, FHA, and VA new home purchase loans
- Strong aptitude for numbers and calculations
- Previous supervisory experience
- Excellent customer service skills
- Strong organization skills, attention to detail, and ability to multi-task
- Strong oral and written communication skills
- Drug Testing and Credit Check are required
In a cyclical industry this opportunity provides job security with a company that has a long record of sustained success. A company that retains and promotes from within through a robust leadership development program with strong company tenure.
