What are the responsibilities and job description for the Correspondence Specialist position at Mortgage Solutions Financial?
Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.
About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.
Role Overview
The Correspondence Specialist in the mortgage industry is responsible for managing all written communication between the mortgage company and its customers, partners, and regulatory entities. This role involves drafting, reviewing, and disseminating correspondence to ensure accuracy, compliance, and positive customer experiences.
Essential Duties: In addition to related job duties as assigned, this position will:
About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.
Role Overview
The Correspondence Specialist in the mortgage industry is responsible for managing all written communication between the mortgage company and its customers, partners, and regulatory entities. This role involves drafting, reviewing, and disseminating correspondence to ensure accuracy, compliance, and positive customer experiences.
Essential Duties: In addition to related job duties as assigned, this position will:
- Draft, review, and edit various types of written correspondence, including letters, emails, and notifications related to mortgage transactions.
- Ensure that all correspondence aligns with company policies, regulatory requirements, and industry best practices.
- Respond to customer inquiries and concerns in a timely and professional manner.
- Provide clear and accurate information regarding mortgage processes, account details, and other relevant topics.
- Stay informed about changes in mortgage industry regulations and compliance standards.
- Ensure that all written communication complies with legal and regulatory requirements.
- Conduct reviews of outgoing correspondence to verify accuracy, completeness, and adherence to established guidelines.
- Collaborate with internal teams to address and rectify any discrepancies.
- Work closely with relevant departments to address and resolve customer concerns raised in written communication.
- Escalate issues as needed to ensure timely resolution.
- Maintain accurate records of all outgoing and incoming correspondence.
- Utilize appropriate systems for documentation and tracking purposes.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Stay informed about changes in mortgage industry regulations and policies.
Salary : $18 - $25
