What are the responsibilities and job description for the Special Loan Processor position at Mortgage Solutions Financial?
Position: Special Loan Processor
Department: Servicing - Special Loan
Location: Corporate Office: 7450 Campus Dr. Suite 200 , Colorado Springs, CO 80920
Exempt Status: Non Exempt
Compensation & Benefits: 25-30 per hour depending on experience
Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.
About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.
Role Overview
Work with the internal/external borrowers either through correspondence, tasks or mail. Provide excellent verbal or written instructions to the borrowers to complete their request.
Essential Duties: In addition to related job duties as assigned, this position will:
Department: Servicing - Special Loan
Location: Corporate Office: 7450 Campus Dr. Suite 200 , Colorado Springs, CO 80920
Exempt Status: Non Exempt
Compensation & Benefits: 25-30 per hour depending on experience
Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.
About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.
Role Overview
Work with the internal/external borrowers either through correspondence, tasks or mail. Provide excellent verbal or written instructions to the borrowers to complete their request.
Essential Duties: In addition to related job duties as assigned, this position will:
- Monitoring SCRA activities, makes requests for additional information via phone or written request
- Complete various tasks and ensure work is completed by expected completion date.
- Issues payoff request upon receipt of completed written requests
- Updates Mortgage Servicing Platform with assumption information
- Updates Mortgage Servicing Platform with ACH requests to successfully draft borrowers monthly payment.
- Updates Mortgage Servicing Platform with loan modification data approved by Loss Mitigation
- Establishes P224 payee header for disbursing checks throughout servicing.
- Updates social security numbers from W-9 submissions, validating the authenticity.
- Works with buydown schedules and builder incentives for borrowers.
- Calculates ARM changes and validates the index.
- Issues balloon notifications.
- Responding to partial release requests
- Sending documents to borrowers and Loan Officers that are requested
- Possess in-depth knowledge of specific loan products, such as Adjustable Rate Mortgages, Buydowns, Step Rates or modifications.
- Stay current on industry regulations and updates related to special loan activities.
- Collect, organize, and maintain all necessary documentation for processes.
- Ensure all documentation is placed in File Hold.
- Ensure compliance with regulatory requirements and internal policies.
- Communicate with borrowers to clarify information, request additional documents, and provide updates on the status of the request.
- Collaborate with other departments, including underwriting, compliance and call center, to address any issues or concerns.
- Work closely with call center and default operations.
- Collaborate with legal and compliance teams to ensure adherence to regulations.
- Identify and resolve issues that may arise during the process of updating Mortgage Servicing Platform.
- Escalate complex problems to higher management when necessary.
Salary : $25 - $30
