Corporate Business Services Operations Specialist

Job Details

Description

Make the change and be the difference. Take ownership at MCB!

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 53 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Enjoy the Benefits of working at MCB!

Employee Paid Voluntary Benefits:

Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.

MCB Paid:

Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

Job Summary

Responsible for working with MCB Lenders and other employees to coordinate the application, approval and installation of Business Services products and services to MCB business customers. Involved in the overall planning of the relationship structure. Will help Deposit Services employees to better understand Business

Services product capabilities and referral processes.

Essential Duties & Responsibilities

• Maintain expert knowledge of all products in the department including ACH Origination, Remote Deposit, Merchant Services, Commercial Credit Card, Positive Pay, Wire Manager and Lock Box
• Accurately & efficiently assist customers with questions and in-depth product & account inquiries by providing accurate information in a professional and courteous manner.
• Process temporary limit changes for ACH, RDC and Credit Card s while ensuring compliance with internal policies.
• Assist with customer outreach when systems are unavailable or decisioning deadlines are approaching.
• Identify and escalate system problems/errors when necessary.
• Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience, both internally and externally.
• Complete applications, install and train customers on various products
• Complete enrollment process ensuring appropriate access levels and limits
• Ensure customer interactions & documentation is compliant with bank policy & federal regulation, and all mandated timing requirements are met.
• Handle direct calls from our commercial business customers as well as from our branches and inquiries/complaints concerning supported programs.
• May assist Commercial Lenders in assigned region to promote Business Services product benefits and provide consultation to customers/prospects on appropriate account structures
  
  

Supervisory Requirements

Personnel Management: This position has no supervisory responsibilities.

Process Management:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
• Ability to lift a minimum of 10 pounds to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.
  
  

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day
  
  

Education And Qualifications

Essential:

• High school diploma or equivalent
• BSA and other Bank related training through BAI is required annually
  
  

Experience

Essential:

• Knowledge of customer service principles
• Previous experience interacting with customers face to face and by phone.
• Strong banking experience required.
• Relevant computer skills
• Expert knowledge of MCB Electronic Banking product setup and capabilities
  
  

Desirable:

Skills

Essential:

• Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner.
• Use critical/analytical thinking and problem solving skills to troubleshoot client issues and inquiries.
• High level of interpersonal skills to interact with the bank’s most profitable customers and potential customers in a professional manner.
  
  

Licenses and Certifications

Essential: Desirable:

This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."