What are the responsibilities and job description for the Corporate Business Services Operations Specialist position at The General?
Make the change and be the difference. Take ownership at MCB!
Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 53 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.
Enjoy the Benefits of working at MCB!
Employee Paid Voluntary Benefits :
Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.
MCB Paid :
Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.
Job Summary
Responsible for working with MCB Lenders and other employees to coordinate the application, approval and installation of Business Services products and services to MCB business customers. Involved in the overall planning of the relationship structure. Will help Deposit Services employees to better understand Business
Services product capabilities and referral processes.
Essential Duties & Responsibilities
- Maintain expert knowledge of all products in the department including ACH Origination, Remote Deposit, Merchant Services, Commercial Credit Card, Positive Pay, Wire Manager and Lock Box
- Accurately & efficiently assist customers with questions and in-depth product & account inquiries by providing accurate information in a professional and courteous manner.
- Process temporary limit changes for ACH, RDC and Credit Card s while ensuring compliance with internal policies.
- Assist with customer outreach when systems are unavailable or decisioning deadlines are approaching.
- Identify and escalate system problems / errors when necessary.
- Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience, both internally and externally.
- Complete applications, install and train customers on various products
- Complete enrollment process ensuring appropriate access levels and limits
- Ensure customer interactions & documentation is compliant with bank policy & federal regulation, and all mandated timing requirements are met.
- Handle direct calls from our commercial business customers as well as from our branches and inquiries / complaints concerning supported programs.
- May assist Commercial Lenders in assigned region to promote Business Services product benefits and provide consultation to customers / prospects on appropriate account structures
Supervisory Requirements
Personnel Management : This position has no supervisory responsibilities.
Process Management : Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Qualifications
Essential :
Experience
Essential :
Desirable : Skills
Essential :
Licenses and Certifications
Essential : Desirable :
This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
