What are the responsibilities and job description for the Front Office Supervisor position at Morton Comprehensive Health Services?
Job Description
Job Description
Direct support to the Front Office Billing Director with regard to staffing and day-to-day issues within the clinic as it pertains to the Patient Access Representatives (PARs) and Call Center staff. Understanding workflows and all duties of PARs and Call Center staff. Duties include but are not limited to EMR usage, customer service, opening / closing duties, patient registration and scheduling.
Job Qualifications :
- Associate or bachelor’s Degree preferred and / or 3 years of supervisory experience.
- Ability to work in a fast-paced environment.
- Proficiency with Microsoft Office products – Outlook, Excel, and Word.
- Know commonly used concepts, practices, and procedures in an ambulatory health center environment.
- Proper phone etiquette knowledge and skills.
- Ability to work independently as well as part of a team.
- Demonstrated ability to work effectively with staff and the public.
- Good oral and written communication skills.
- Ability to multi-task and manage multiple projects
- Professional appearance and demeanor
- Required to maintain a high level of confidentiality.
This position has been deemed a” Safety-Sensitive” position; therefore, Morton reserves the right to refuse to hire an applicant or may terminate an employee in a “Safety-Sensitive Position” who tests positive for medical marijuana even if he / she has a valid medical marijuana license.
