What are the responsibilities and job description for the Customer Service Rep position at MORTON INDUSTRIES?
Job Details
Customer Service Rep
Integrity In Action
We do the right thing, even when no one is looking.
Focused on Team Success
We achieve company goals through camaraderie and serving together.
Driven to Deliver
We fulfill our commitments with exceptional effort.
Consistent Progress
We are dedicated to the ongoing improvement of our people and processes.
Professional Authenticity
We bring excellence using our individuality.
Join the best team around!
Through nearly 80 years, Morton Industries has built a reputation for excellence in tube, sheet, and enclosure fabrication. From supplying established off highway OEMs to brand new startups and everything in-between across the globe, your expertise makes a mark on history.
With 5 facilities across the United States to better serve our customers, we maintain a consistent culture of team success. As a part of Morton Industries, you will be a part of a highly valued team of experts with limitless opportunity. Our professional authenticity drives our unique dedication to ongoing improvement of our people, valuing both your needs and the needs of our customers.
Morton Industries is hiring for a Customer Service Rep!
Morton offers:
Low Insurance Premiums on Medical, Dental, and Vision
Short Term and Long Term Disability
Hospital, Critical Illness, and Accident Coverages
Paid Time Off
Paid Holidays
Company Paid Life Insurance
401K Match
Paid Bereavement
SUMMARY
This position is responsible for managing the customer relationship, delivery flow, and ensuring new items are set up in the ERP system by performing the following duties.
ESSENTIAL FUNCTIONS
Include, but are not limited to, the following:
- Ensure Purchase Orders received meet quoted price, revision level and lead time.
- Oversee and coordinate daily shipments to ensure on-time delivery.
- Receives and responds to customer inquiries.
- Confers with production, sales, shipping, warehouse, or common carrier personnel to determine status of customer order.
- Compiles statistics and prepares various reports for management.
- Filing of documents.
- Detail-oriented and accurate in executing work impacting customer satisfaction.
- Strong organizational skills: ability to multi-task and prioritize requirements and activities.
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
- Checks inventory control and notify stock control departments of orders that would deplete stock.
- All other duties as assigned
Morton Industries LLC, is an Equal Opportunity Employer
Qualifications
PREFERRED EDUCATION & EXPERIENCE
- High School Diploma or equivalent
- 5 years relevant experience
