What are the responsibilities and job description for the Help Desk Analyst (8191) position at Morton?
Position Title : Help Desk Analyst
Position Status : 12-month contract with extensions
Schedule : ONSITE
Overview : Our client is looking for a Help Desk Analyst for an ONSITE position based out of Chesterfield, VA.
Responsibilities :
The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide.
To answer questions from agencies and IT suppliers about the LiveScan onboarding process.
To answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment.
To answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts.
Create / maintain computer software / hardware inventories.
Prepare and coordinate the completion of agency MOUs.
Generate help desk tickets and forward service requests to IT suppliers.
Monitor open tickets and provide status updates to users.
Performs other duties as assigned.
Requirements :
Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description.
In addition, strong candidates will have expertise related to troubleshooting computer software / hardware problems.
Advanced customer relations skills.
Good verbal and written communication skills.
Ability to control and manage several projects simultaneously.
Working knowledge of MS Word, MS Excel, and MS outlook; and strong analytical and decision-making skills.
About Our Client : Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
