What are the responsibilities and job description for the Technical Support Analyst 2 (8262) position at Morton?
Position Title : Technical Support Analyst 2
Position Status : 12-month contract with extensions
Schedule : HYBRID
Overview : Our client is looking for a Technical Support Analyst 2 for a HYBRID position based out of Richmond, VA.
Responsibilities :
Seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.
Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires’ office.
Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
Additionally, the Candidate installs software to end user PCs as requested.
Candidate performs PC troubleshooting as needed.
Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.
Requirements :
Recent experience in a full-time Help Desk / Technical Support position.
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod.
2 or more years of experience entering information and working with a trouble ticket, issue tracking system.
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications.
Proven analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to work independently with minimal direction and as a team.
Highly motivated and self-directed.
Ability to present ideas in business-friendly and user-friendly language.
Ability to work independently with minimal direction and as a team.
Highly motivated and self-directed.
About Our Client : Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
