Back Office Technician

Moscow Family Eye Care (MFEC) is looking for a dedicated Back Office Technician to join our rapidly growing ophthalmology and optometry practice.

About the Position

This is a full-time role with an hourly wage of $16–$18 per hour DOE. Hours will range between 32-40 hours per week. We’re looking for a career-oriented individual who wants to grow within our practice and take advantage of opportunities for advancement.

As a Back Office Technician, you will assist our doctors in providing exceptional patient care, performing pre-exam testing, and ensuring an efficient and professional experience for every patient. This role is ideal for someone who is detail-oriented, enjoys working in a fast-paced medical environment, and values teamwork.

Key Responsibilities

• Prepare patients for exams by gathering medical history and documenting chief complaints.
• Assist doctors in performing diagnostic tests, including visual acuity assessments, refractions, intraocular pressure tests, and retinal imaging.
• Administer topical ophthalmic medications, dilation drops, and other treatments as instructed by doctors.
• Maintain accurate and thorough documentation in the electronic medical record system.
• Ensure that exam rooms are clean, stocked, and organized.
• Provide patient education on procedures, medications, and follow-up care.
• Assist in coordinating patient flow to keep appointments running smoothly and efficiently.
• Cross-train in other areas of the practice, including front desk operations, patient check-in/check-out, and optical dispensing.

What We’re Looking For

• Customer service is extremely important to us. We genuinely like our patients and want them to enjoy their visits with us. We expect our employees to go above and beyond to create a positive, welcoming, and supportive experience for every patient.
• Previous experience in an ophthalmology, optometry, or other medical setting is preferred but not required—we are willing to train the right candidate.
• Strong multitasking skills and the ability to stay organized in a busy medical office.
• Excellent communication and interpersonal skills.
• A team player who is willing to step in and help coworkers as needed.
• Comfortable with technology and able to quickly learn new systems.
• A proactive problem-solver who is friendly, detail-oriented, and professional.

Why Join Moscow Family Eye Care?

• We offer a career path, not just a job. We value employees who want to grow with us and take on greater responsibilities over time.
• Our practice is fast-growing, meaning there are frequent opportunities for advancement and professional development.
• We believe in teamwork, great patient experiences, and a positive workplace culture.

Benefits

• Paid Time Off (PTO): 3 weeks per year, increasing to 4 weeks after five years.
• Health Insurance: 75% employer-paid for full-time employees, with options to add dependents.
• Dental & Vision Insurance
• Retirement Plan: Simple IRA with employer contributions.
• Paid Holidays for full-time employees.
• Employee Discounts on glasses, contacts, and other optical products.

Location & Schedule

• Primarily based in our Moscow office at 1205 E. 6th St., but occasional shifts in our Pullman location may be required.
• Full-time position (32-40 hours per week) with occasional overtime during busy periods.

How to Apply

To apply, send us your resume and a brief cover letter explaining:

• Why you’re excited about this opportunity at Moscow Family Eye Care.
• What makes you an ideal candidate for this role.

Join our team and be part of a growing, patient-focused practice where you can build a long-term career!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Required)

Ability to Commute:

• Moscow, ID 83843 (Required)

Ability to Relocate:

• Moscow, ID 83843: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18