Front Desk Receptionist

Moscow Family Eye Care (MFEC) is looking for a dedicated Front Desk Receptionist to join our rapidly growing ophthalmology and optometry practice.

About the Position

This is a full-time role with an hourly wage of $17–$21 per hour DOE. We’re looking for a career-oriented individual who wants to grow within our practice and take advantage of opportunities for advancement.

As the first point of contact for our patients, you will play a vital role in ensuring a friendly, professional, and efficient experience from the moment they walk through our doors or call our office. The ideal candidate will be someone who thrives in a fast-paced healthcare environment, enjoys customer service, and is a quick learner who can problem-solve independently.

Key Responsibilities

• Greet and check in patients, ensuring a welcoming and professional first impression.
• Answer phones, schedule appointments, and assist with patient inquiries.
• Verify and update patient information in our electronic medical record system.
• Process insurance verifications and collect copays/payments at check-in.
• Assist with patient check-out and schedule follow-up visits as needed.
• Maintain a clean and organized front desk and waiting area.
• Provide general administrative support to the office as needed.

What We’re Looking For

• Experience in a healthcare front desk role is preferred, but we are open to candidates with strong customer service backgrounds in other industries.
• Ability to multitask and remain organized in a busy medical office.
• Excellent communication and interpersonal skills.
• A team player who is willing to step in and help coworkers as needed.
• Comfortable with technology and able to quickly learn new systems.
• A proactive problem-solver who is friendly, detail-oriented, and professional.
• Customer service is extremely important to us. We genuinely like our patients and want them to enjoy their visits with us. We expect our employees to go above and beyond to create a positive, welcoming, and supportive experience for every patient.

Why Join Moscow Family Eye Care?

• We offer a career path, not just a job. We value employees who want to grow with us and take on greater responsibilities over time.
• Our practice is fast-growing, meaning there are frequent opportunities for advancement and professional development.
• We believe in teamwork, great patient experiences, and a positive workplace culture.

Benefits

• Paid Time Off (PTO): 3 weeks per year, increasing to 4 weeks after five years.
• Health Insurance: 75% employer-paid for full-time employees, with options to add dependents.
• Dental & Vision Insurance
• Retirement Plan: Simple IRA with employer contributions.
• Paid Holidays for full-time employees.
• Employee Discounts on glasses, contacts, and other optical products.

Location & Schedule

• Primarily based in our Moscow office at 1205 E. 6th St., but occasional shifts in our Pullman location may be required.
• Full-time position (30-40 hours per week) with occasional overtime during busy periods.

How to Apply

To apply, send us your resume and a brief cover letter explaining:

• Why you’re excited about this opportunity at Moscow Family Eye Care.
• What makes you an ideal candidate for this role.

Join our team and be part of a growing, patient-focused practice where you can build a long-term career!

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Required)

Ability to Commute:

• Moscow, ID 83843 (Required)

Work Location: In person

Salary : $17 - $21