Service Counter Sales Associate

We are seeking a friendly Service Counter Sales Associate to join our team. The successful candidate will provide exceptional customer service at our service counter, ensuring that customers have a positive experience and leave satisfied. The Service Counter Sales Associate will also be responsible for maintaining a clean and organized service counter, assisting customers with their purchases, providing quotes for both standard stocking products and special-order products, answering phones, and responding to customer questions.

Responsibilities

• Greet and assist customers at the service counter
• Assist with purchases, answer questions, and provide product recommendations
• Answer phones professionally and respond to inquiries
• Process transactions accurately using the POS system
• Maintain a clean and organized service counter with neat displays
• Follow company policies for customer service, sales, and cash handling
• Monitor inventory and notify management when stock is low
• Attend training sessions to stay updated on products, sales techniques, and policies
• Provide quotes for standard and special-order products
• Track and process special orders, including communication with customers and suppliers
• Maintain an accurate inventory system
• Coordinate customer deliveries with Dispatch and Delivery teams
• Work with vendors to order products and ensure timely delivery
  
  

Skills & Knowledge

• Embrace a growth mindset and learn daily
• Actively seek product and service information to assist customers
• Collaborate with department heads for better service
• Prioritize safety by inspecting workspaces and equipment
• Follow safety policies and respond to unsafe situations appropriately
  
  

Physical Job Requirements

• Frequent bending, stooping, reaching, and twisting
• Lift and move heavy objects up to 50 pounds
• Push heavy carts and move products as needed
• Stand for extended periods up to 30 minutes
• Use hand trucks, pallet jacks, and other equipment
• Wear required personal protective equipment
  
  

Minimum Qualifications

• High school diploma or equivalent required
• 3 years of retail sales or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic math skills for transactions and refunds
• Ability to lift and move heavy objects up to 50 pounds
• Familiarity with POS systems and inventory software preferred
• Commitment to safety policies and procedures
• Ability to work independently and as part of a team
  
  

All offers of employment are contingent upon successful completion of a background check and drug screening.