CSR - Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and handle various customer inquiries will be essential in maintaining our reputation for outstanding client services.

Duties

• Provide high-quality customer support through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and order status.
• Handle cash transactions accurately and efficiently while ensuring compliance with company policies.
• Perform data entry tasks to maintain accurate customer records and transaction details.
• Analyze customer feedback to identify trends and areas for improvement in service delivery.
• Collaborate with team members to resolve complex issues and enhance overall customer satisfaction.
• Support sales initiatives by promoting products and services during customer interactions.

Requirements

• Proven experience in customer service or customer support roles is preferred.
• Strong communication skills in English, both verbal and written.
• Proficiency in data entry with attention to detail.
• Experience with cash handling procedures is a plus.
• Ability to analyze information and provide effective solutions to customer issues.
• A positive attitude with a commitment to delivering excellent client services.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Flexibility to adapt to changing priorities in a fast-paced environment.

Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!

Job Type: Full-time

Pay: $22.07 - $24.68 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $22 - $25