What are the responsibilities and job description for the Front Desk Agent position at Motel 6 Lubbock?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, be familiar with hotel operations, and demonstrate an ability to handle guest inquiries with professionalism and efficiency.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette.
- Handle guest inquiries and requests, ensuring high levels of guest satisfaction.
- Maintain accurate records of room availability and reservations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are processed accurately.
- Assist with billing inquiries and resolve any discrepancies in guest accounts.
- Provide information about local attractions, dining options, and hotel amenities.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly.
Requirements
- Previous experience in hospitality or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with phone systems and hotel management software is advantageous.
- Excellent communication skills; bilingual candidates are encouraged to apply.
- Ability to work flexible hours, including nights and weekends as needed.
- Attention to detail and strong organizational skills are essential for managing multiple tasks effectively.
- A positive attitude and the ability to work well in a team-oriented environment.
Join us in delivering outstanding hospitality experiences that leave a lasting impression on our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $10 - $11
