What are the responsibilities and job description for the Hotel Front Desk Agent position at Motel 6 Roseville?
Motel 6 Roseville
Duties:
- Greet and welcome guests upon arrival
- Check-in and check-out guests in a timely and efficient manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Assist guests with luggage and transportation arrangements
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
Requirements:
- Excellent communication and interpersonal skills
- Previous experience in hospitality or hotel management preferred
- Strong knowledge of front desk operations and procedures
- Familiarity with phone systems and phone etiquette
- Ability to handle cash transactions accurately
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, weekends, and holidays as needed
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Exceptional guest service skills with a friendly and approachable demeanor
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.
Please submit your application online through our website or in person at the front desk. We look forward to reviewing your qualifications.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16