Front Desk Lead

Job Title: Front Desk Lead

Location: Motel 6 & Studio 6 Hayward, CA – Silicon Valley Gateway

Employment Type: Full-Time

Reports to: General Manager

About Us:

Motel 6 & Studio 6 Hayward, CA – Silicon Valley Gateway is a key location offering comfortable and affordable accommodations near the heart of Silicon Valley. We are committed to providing exceptional guest experiences and maintaining a welcoming environment for all our guests.

Job Summary:

We are seeking a dynamic and customer-focused Front Desk Lead to oversee the front desk operations at our Motel 6 & Studio 6 Hayward location. The Front Desk Lead will ensure that all guest interactions are handled professionally, efficiently, and with a high level of customer service. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Leadership & Supervision:
• Oversee daily front desk operations, including check-in, check-out, reservations, and guest services.
• Train, mentor, and supervise front desk staff, ensuring they adhere to company policies and provide excellent customer service.
• Lead by example in delivering exceptional guest experiences.
• Customer Service:
• Address and resolve guest inquiries, concerns, and complaints in a professional and timely manner.
• Ensure guests feel welcomed and valued from the moment they arrive until their departure.
• Maintain a high level of knowledge about the property, local attractions, and amenities to assist guests.
• Operations Management:
• Manage the front desk schedule to ensure adequate coverage during all shifts.
• Monitor and manage room inventory, ensuring accurate and efficient room assignments.
• Oversee the proper handling of cash, credit, and other payment methods according to company policies.
• Administrative Duties:
• Prepare and review daily reports, including occupancy, revenue, and guest feedback.
• Assist in managing and resolving issues related to reservations, room availability, and guest billing.
• Ensure that all front desk areas are clean, organized, and properly stocked with necessary supplies.
• Team Collaboration:
• Work closely with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Communicate effectively with team members and management to address and resolve any operational challenges.
• Other
• Assist with other duties as assigned.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Minimum of 2 years of experience in a hotel front desk or customer service role, with at least 1 year in a supervisory or lead position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficiency in hotel management software and MS Office Suite.
• Strong problem-solving abilities and a proactive approach to guest service.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience. Please email your application to with the subject line "Front Desk Lead Application - Motel 6 & Studio 6 Hayward."

About Motel 6 & Studio 6

Motel 6 and Studio 6 are part of G6 Hospitality, one of the world’s largest lodging companies. With thousands of properties across the United States, we offer clean, comfortable, and affordable accommodations for our guests.

Motel 6 & Studio 6 is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $19.40 - $20.37 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Hayward, CA 94544 (Required)

Ability to Relocate:

• Hayward, CA 94544: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $20