What are the responsibilities and job description for the Front Desk Clerk/Receptionist position at Motel 6 / Studio 6?
Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, a strong attention to detail, and the ability to manage multiple tasks efficiently. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to answer calls promptly and professionally.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Resolve guest complaints or issues promptly, ensuring satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards.
- Uphold hotel policies regarding guest relations, confidentiality, and safety.
Experience
- Previous experience in a front desk or receptionist role is preferred.
- Familiarity with hospitality management or hotel management principles is advantageous.
- Strong customer service skills with the ability to handle challenging situations gracefully.
- Proficiency in phone etiquette and effective communication skills.
- Knowledge of guest services practices within the hospitality industry is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
If you are enthusiastic about providing exceptional guest experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Front Desk Receptionist.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Night shift
Ability to Commute:
- Summerville, SC 29483 (Required)
Ability to Relocate:
- Summerville, SC 29483: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12
