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Guest Service Representative

Motel 6 / Studio 6
Cocoa, FL Full Time
POSTED ON 1/22/2025 CLOSED ON 3/22/2025

What are the responsibilities and job description for the Guest Service Representative position at Motel 6 / Studio 6?

Guest Service Agent Job Overview:
We are looking for a friendly and customer-oriented Guest Service Agent to join our team. The ideal candidate will have a strong background in hospitality management, possess excellent communication skills, and thrive in providing exceptional guest experiences during their stay at our resort.

Responsibilities:
- Greet guests upon arrival and provide them with a warm welcome
- Assist guests with check-in and check-out procedures efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a neat and organized front desk area
- Coordinate with other departments to ensure guest needs are met promptly
- Utilize phone etiquette to handle incoming calls and messages effectively
- Uphold high standards of hospitality and guest services throughout the property

Skills:
- Prior experience in guest relations, hotel management, or a related field
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of front desk operations and hotel procedures
- Familiarity with hospitality industry standards and practices
- Excellent communication skills both verbally and in writing
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment

Join our team as a Guest Service Agent and play a vital role in creating memorable experiences for our guests through your dedication to exceptional service and attention to detail.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Nights as needed
  • Overnight shift

Experience:

  • Hotel experience: 1 year (Preferred)

Ability to Commute:

  • Cocoa Beach, FL 32931 (Required)

Ability to Relocate:

  • Cocoa Beach, FL 32931: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15

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