What are the responsibilities and job description for the Guest Service Representative position at Motel 6 / Studio 6?
Guest Service Agent Job Overview:
We are looking for a friendly and customer-oriented Guest Service Agent to join our team. The ideal candidate will have a strong background in hospitality management, possess excellent communication skills, and thrive in providing exceptional guest experiences during their stay at our resort.
Responsibilities:
- Greet guests upon arrival and provide them with a warm welcome
- Assist guests with check-in and check-out procedures efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a neat and organized front desk area
- Coordinate with other departments to ensure guest needs are met promptly
- Utilize phone etiquette to handle incoming calls and messages effectively
- Uphold high standards of hospitality and guest services throughout the property
Skills:
- Prior experience in guest relations, hotel management, or a related field
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of front desk operations and hotel procedures
- Familiarity with hospitality industry standards and practices
- Excellent communication skills both verbally and in writing
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment
Join our team as a Guest Service Agent and play a vital role in creating memorable experiences for our guests through your dedication to exceptional service and attention to detail.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Nights as needed
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Cocoa Beach, FL 32931 (Required)
Ability to Relocate:
- Cocoa Beach, FL 32931: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
