What are the responsibilities and job description for the Guest Services Representative position at Motel 6?
***Please come into Motel 6 and fill out an application. Ask for the manager and you may get an on the spot interview, if available. If you apply through really it may get lost in the spam folder*****
Job Summary
We are seeking a dedicated and personable Guest Service Agent to join our team. The ideal candidate will play a crucial role in providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. This position requires strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently.
Duties
- Welcome guests upon arrival and provide them with information about the hotel’s amenities and services.
- Assist guests with check-in and check-out processes, ensuring accuracy in billing and reservations.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure satisfaction.
- Maintain knowledge of local attractions, events, and services to provide recommendations to guests.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Manage phone systems effectively, directing calls to appropriate departments or personnel.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a friendly and welcoming atmosphere.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Experience in guest services within a hotel or resort environment is highly beneficial.
- Excellent customer service skills with the ability to communicate effectively with diverse clientele.
- Proficiency in handling phone systems and managing multiple calls efficiently.
- Bilingual abilities are a plus, enhancing communication with a wider range of guests.
- Detail-oriented with strong organizational skills to manage various tasks simultaneously.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Guest Service Agent where your commitment to exceptional service will contribute significantly to our guests' experiences!
Job Type: Part-time
Pay: $16.50 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Santa Maria, CA 93454 (Required)
Work Location: In person
Salary : $17
