Customer Service Representative (Benefits/401K)

Job Title: Customer Service Representative (Benefits/HR)

Location: Rochester, NY

Pay: 20 per hour

Category: Customer Services/HR/Benefits

Position Overview

Our client, a Global Financial Services company is seeking a detail oriented Customer Service Representative with a focus on HR Benefits and the first point of contact for participants with inquiries about our client's Human Resource Solutions (HRS) products. This role is key to ensuring a seamless and positive service experience for all participants.

Key Responsibilities:

• Serve as the initial point of contact for inbound participant requests and questions regarding HRS products.
• Maintain in-depth knowledge of HRS products and systems to assist both internal and external partners effectively.
• Handle daily participant calls, providing real-time support for questions, technical issues, and product navigation.
• Log and document participant interactions to minimize repeat inquiries and optimize service delivery.
• Offer technical support for participants using automated phone systems and employee websites, including assistance with menu navigation.
• Utilize multiple software platforms (HRIS, Salesforce, Sungard, ORS) to provide accurate and efficient responses to participant needs.
• Prioritize critical or time-sensitive issues for timely resolution while ensuring less urgent matters are addressed appropriately.
• Follow up on unresolved calls to ensure issues are fully resolved, accurate, and compliant with established resolution time frames.

What We are Looking For:

• Strong customer service and communication skills, with the ability to resolve issues effectively and empathetically.
• Proficiency in using computer software and systems, including HRIS, Salesforce, Sungard, and ORS.
• Ability to multitask and prioritize calls based on urgency and complexity.
• Detail-oriented mindset with a focus on documenting interactions accurately and thoroughly.
• A proactive approach to follow-up and ensuring participant satisfaction.

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

How to apply

Interested candidates should submit their application here: mothershipcorp.com/questionnaire

Build a robust profile so we can know you well upfront:

The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.

Quick apply available here: mothershipcorp.com/apply.

We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the “who you referred you to us section” of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!

Equal Opportunity Statement

Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a key player in delivering outstanding service. We look forward to your application!

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!