Field Engineer/Hybrid/MSP

We are currently seeking a skilled Field Engineer to join the team of a local Managed Service Provider (MSP) in supporting their clients with technical on-site services.
This company is looking for someone with Window Server experience, VMware, InTune, Office 365 to Routing/Switching, Firewalls, VPNs and Wireless.

Key Responsibilities:

• Provide on-site technical support and assistance to clients, troubleshooting hardware, software, and network issues.
• Install and configure hardware (e.g., PCs, servers, networking equipment, printers) and software solutions per client specifications.
• Perform system upgrades and patch management for client environments.
• Assist with network configurations and perform basic network troubleshooting.
• Serve as the primary point of contact for client-facing escalations, resolving issues quickly and professionally.
• Support local and remote teams to ensure the delivery of top-tier service to clients.
• Document all work completed, following company processes for ticketing and reporting.
• Maintain positive relationships with clients and work to identify opportunities for additional service offerings.
• Provide training and guidance to clients regarding technology usage and troubleshooting steps.

Required Skills & Qualifications:

• Proven experience as a Field Engineer, IT Support Specialist, or in a similar role within an MSP or IT services environment.
• Strong understanding of networking concepts, hardware, and software configurations.
• Experience with remote support tools and service ticketing systems (e.g., ConnectWise, ServiceNow, etc.).
• Proficiency in diagnosing and resolving technical issues related to Windows, Linux, and macOS operating systems.
• Knowledge of Active Directory, Microsoft Exchange, Office 365, and other common enterprise-level IT solutions.
• Familiarity with routing and switching, firewalls, and VPN configurations.
• Strong communication and customer service skills with the ability to explain technical issues in simple terms.
• Ability to work independently and manage time effectively, prioritizing client needs.
• Valid driver's license and reliable transportation to visit client sites.

Preferred Skills:

• Certifications such as CompTIA A , Network , Microsoft Certified IT Professional (MCITP), or similar.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Previous experience with cloud-based solutions (e.g., AWS, Azure).

Why Work with Us:

• Competitive pay and benefits.
• Opportunity to work with a dynamic and growing MSP, gaining exposure to diverse industries and cutting-edge technology.
• Access to ongoing training and career advancement opportunities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.