What are the responsibilities and job description for the Field Support Technician/Hybrid Remote position at Motion Recruitment Partners, LLC?
Job Details
We are seeking a reliable and skilled Field Support Technician to join our clients team.
This position will involve providing on-site technical support, troubleshooting, and maintenance services to ensure the smooth operation of hardware and software systems. As a Field Support Technician, you will be responsible for resolving technical issues, providing customer service, and assisting with installations, upgrades, and repairs.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Benefits:
This position will involve providing on-site technical support, troubleshooting, and maintenance services to ensure the smooth operation of hardware and software systems. As a Field Support Technician, you will be responsible for resolving technical issues, providing customer service, and assisting with installations, upgrades, and repairs.
Key Responsibilities:
- Provide on-site technical support and troubleshooting for hardware, software, and network issues at client locations.
- Perform routine maintenance, installations, and upgrades of IT equipment and systems.
- Diagnose, repair, and resolve hardware and software issues in a timely manner.
- Assist clients with the configuration and setup of new hardware and software.
- Perform routine system checks to ensure optimal performance and security of systems.
- Document all support activities, including service requests, resolutions, and follow-up actions.
- Maintain accurate records of hardware and software inventory at client sites.
- Ensure that all equipment and systems comply with safety and operational standards.
- Assist in the deployment of new technology and provide training to end-users when necessary.
- Provide exceptional customer service by communicating effectively with clients and addressing their concerns professionally.
- Escalate complex technical issues to higher-level support teams when needed.
Required Qualifications:
- Proven experience as a Field Support Technician, IT Support Technician, or similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Experience with various operating systems (Windows, Mac OS, Linux) and software applications.
- Ability to work independently and manage multiple tasks effectively.
- Strong communication and customer service skills.
- Ability to lift and transport heavy equipment (e.g., PCs, printers, servers).
- A valid driver's license and reliable transportation to travel to client sites (when not on a client site, you can work remote).
- Ability to adapt to different work environments and solve problems on the spot.
Preferred Qualifications:
- Technical certifications (e.g., CompTIA A , Microsoft Certified Professional, Cisco certifications).
- Experience with enterprise-level IT systems or large-scale deployments.
- Knowledge of network configurations and protocols (TCP/IP, DNS, DHCP, etc.).
- Previous experience in working with third-party agencies or service providers.
Benefits:
- Competitive compensation package.
- Opportunities for training and professional development.
- Travel reimbursement or mileage allowance.
- Flexible work hours (if applicable).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
