What are the responsibilities and job description for the Field Support Technician/Hybrid Remote position at Motion Recruitment?
We are seeking a reliable and skilled Field Support Technician to join our clients team.
This position will involve providing on-site technical support, troubleshooting, and maintenance services to ensure the smooth operation of hardware and software systems. As a Field Support Technician, you will be responsible for resolving technical issues, providing customer service, and assisting with installations, upgrades, and repairs.
Key Responsibilities
This position will involve providing on-site technical support, troubleshooting, and maintenance services to ensure the smooth operation of hardware and software systems. As a Field Support Technician, you will be responsible for resolving technical issues, providing customer service, and assisting with installations, upgrades, and repairs.
Key Responsibilities
- Provide on-site technical support and troubleshooting for hardware, software, and network issues at client locations.
- Perform routine maintenance, installations, and upgrades of IT equipment and systems.
- Diagnose, repair, and resolve hardware and software issues in a timely manner.
- Assist clients with the configuration and setup of new hardware and software.
- Perform routine system checks to ensure optimal performance and security of systems.
- Document all support activities, including service requests, resolutions, and follow-up actions.
- Maintain accurate records of hardware and software inventory at client sites.
- Ensure that all equipment and systems comply with safety and operational standards.
- Assist in the deployment of new technology and provide training to end-users when necessary.
- Provide exceptional customer service by communicating effectively with clients and addressing their concerns professionally.
- Escalate complex technical issues to higher-level support teams when needed.
- Proven experience as a Field Support Technician, IT Support Technician, or similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Experience with various operating systems (Windows, Mac OS, Linux) and software applications.
- Ability to work independently and manage multiple tasks effectively.
- Strong communication and customer service skills.
- Ability to lift and transport heavy equipment (e.g., PCs, printers, servers).
- A valid driver’s license and reliable transportation to travel to client sites (when not on a client site, you can work remote).
- Ability to adapt to different work environments and solve problems on the spot.
- Technical certifications (e.g., CompTIA A , Microsoft Certified Professional, Cisco certifications).
- Experience with enterprise-level IT systems or large-scale deployments.
- Knowledge of network configurations and protocols (TCP/IP, DNS, DHCP, etc.).
- Previous experience in working with third-party agencies or service providers.
- Competitive compensation package.
- Opportunities for training and professional development.
- Travel reimbursement or mileage allowance.
- Flexible work hours (if applicable).
