What are the responsibilities and job description for the IT Help Desk Supervisor position at Motion Recruitment Partners, LLC?
Job Details
Exciting Job opportunity for an IT HelpDesk Supervisor with an Energy company located in Des Plaine IL to lead their technical support team. This role combines technical expertise with customer service leadership in a professional R&D environment focused on innovative clean energy solutions. The successful candidate will oversee Help Desk operations, manage a team of technicians, and serve as a key escalation point for complex technical issues while working with Azure Active Directory, Microsoft 365, and networking infrastructure.
Join an organization that's literally changing the world! Your work will directly contribute to solving global energy challenges in the transition to a low-carbon economy. They are not just looking for a supervisor - we're looking for a leader who can elevate our IT support while fostering growth within their team. With 4-5 days onsite per week, you'll enjoy a positive work culture that balances collaboration with purpose. This role offers unique exposure to cutting-edge energy research technology while developing your leadership skills in an organization committed to making a meaningful impact on clean energy delivery worldwide.
Required Skills & Experience
Tech Breakdown
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Join an organization that's literally changing the world! Your work will directly contribute to solving global energy challenges in the transition to a low-carbon economy. They are not just looking for a supervisor - we're looking for a leader who can elevate our IT support while fostering growth within their team. With 4-5 days onsite per week, you'll enjoy a positive work culture that balances collaboration with purpose. This role offers unique exposure to cutting-edge energy research technology while developing your leadership skills in an organization committed to making a meaningful impact on clean energy delivery worldwide.
Required Skills & Experience
- Bachelor's degree in IT-related field preferred
- 7 years' experience in Windows Systems Engineer or IT Administrator role
- 3-5 years' experience in a supervisory technology support role
- Strong expertise in Azure Active Directory, Security Groups, Intune, DHCP, DNS, Microsoft/Office 365
- Experience with networking hardware (switches, routers, firewalls)
- Excellent knowledge of network infrastructure and patch management
- Superior customer service skills with focus on end-user satisfaction
- Strong analytical, organizational and planning abilities with attention to detail
- Excellent written and verbal communication skills in English
- Experience with FreshDesk or similar ticketing systems
- Familiarity with SharePoint Online Administration
- Azure Cloud Services experience
- Database administration knowledge
- Storage technologies expertise
Tech Breakdown
- 40% Microsoft 365/Azure Administration
- 30% Network Infrastructure Management
- 30% Hardware/Software Support
- 50% Hands On (ticket triage, complex issue resolution, system maintenance)
- 30% Management Duties (team leadership, process improvement, training development)
- 20% Team Collaboration (cross-functional projects, escalation management)
The Offer
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
