What are the responsibilities and job description for the IT Support Engineer position at Motion Recruitment Partners, LLC?
Job Details
Our client is seeking a motivated and enthusiastic IT Support Engineer to join our team in Downtown Boston. The ideal candidate will have 0-2 years of hands-on experience with Microsoft, MacOS, and Windows systems and be eager to learn and grow in a dynamic environment. This is an onsite position, and the role will be contract-to-hire after 6-12 months based on performance and business needs.
Key Responsibilities:
Qualifications:
Preferred (but not required):
Compensation & Benefits:
How to Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this opportunity. We look forward to reviewing your application!
Key Responsibilities:
- Provide onsite IT support for end-users, resolving hardware, software, and networking issues across Windows, MacOS, and Microsoft environments.
- Troubleshoot and resolve technical issues with desktops, laptops, printers, and other peripheral devices.
- Perform software installations, updates, and system configurations across various platforms.
- Assist with onboarding new employees, including setting up workstations, configuring software, and providing initial training on company systems.
- Manage and maintain inventory of IT equipment, ensuring devices are properly tagged and tracked.
- Respond to support tickets and provide timely resolution while maintaining documentation of issues and resolutions.
- Assist with the setup, configuration, and maintenance of networking equipment, including routers, switches, and wireless access points.
- Collaborate with senior IT staff to handle more complex support requests and escalate issues as needed.
- Ensure adherence to IT policies and procedures for data security, privacy, and compliance.
- Provide excellent customer service and communication to end-users and internal stakeholders.
Qualifications:
- 0-2 years of experience in IT support, troubleshooting, and problem-solving.
- Basic knowledge of Windows operating systems (Windows 10/11) and MacOS (including MacBook, iMac).
- Familiarity with Microsoft Office 365 and other productivity software.
- Understanding of networking fundamentals (e.g., IP, DNS, DHCP, VPN).
- Ability to diagnose and resolve hardware and software issues effectively.
- Strong communication skills with the ability to interact with technical and non-technical users.
- Self-starter, detail-oriented, and able to prioritize and manage multiple tasks in a fast-paced environment.
- Basic understanding of IT security best practices.
- Willingness to learn new technologies and stay up to date on industry trends.
Preferred (but not required):
- A Certification or other IT-related certifications.
- Experience with Active Directory, Group Policy, and Exchange Server.
- Experience with basic server administration.
- Knowledge of mobile device management (MDM) and support.
Compensation & Benefits:
- Competitive hourly rate (based on experience).
- Opportunity to transition to a full-time, permanent position after 6-12 months.
- Access to professional development resources and training.
- Opportunity to work in a collaborative and growing IT environment.
How to Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this opportunity. We look forward to reviewing your application!
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