What are the responsibilities and job description for the Service Desk Analyst position at Motion Recruitment Partners, LLC?
Job Details
Our client is seeking a Service Desk Analyst to join the team and ensure IT support for the organization. This is a fully on-site position in Boston 5 days a week. The work schedule for this position is Monday - Friday 8:00 AM - 4:00 PM. This position will be the first point of contact for technical issues, manage hardware and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity and success of their team.
Required Experience & Responsibilities
You will receive the following benefits:
Required Experience & Responsibilities
- Serve as the first line of contact for technical support inquiries, ensuring timely resolution or escalation of reported issues.
- Diagnose and troubleshoot Tier 1 hardware, software, and network issues, providing guidance to end-users.
- Manage and maintain accurate incident records in the ticketing system, documenting solutions and escalating unresolved issues to Tier 2/3 support teams.
- Perform IT-related tasks for onboarding and offboarding employees, including assistance with account provisioning and hardware setup or recovery processes.
- Collaborate with internal teams and external vendors to ensure seamless operations and minimal downtime.
- Monitor infrastructure performance and identify areas for improvement.
- Contribute to team documentation, including knowledge base articles and IT procedural guides.
- Proficiency with Windows operating systems, Microsoft Office Suite, and common business applications.
- Strong analytical and problem-solving skills. Exceptional customer service and communication skills.
- At least an Associate's degree in IT, Computer Science, or a related field OR two (2) years of experience in an IT support or service desk role.
- Familiarity with IT service management frameworks like ITIL.
- Experience with Active Directory, user account management, and basic network troubleshooting
You will receive the following benefits:
- Medical/Dental/Vision Insurance
- Paid Time Off (PTO)
- Bonuses
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
