What are the responsibilities and job description for the Tier 1 Help Desk Support position at Motion Recruitment Partners, LLC?
Job Details
A top-performing labor brokerage company specializing in installation services for retailers and manufacturers is expanding its team. Committed to delivering high-quality solutions, the company focuses on enhancing products such as doors, windows, siding, and kitchen appliances through expert installation services.
They are looking for a Support Technician to manage Tier 1 and Tier 2 tickets and troubleshoot service incidents using the appropriate ticketing systems. The ideal candidate should have experience with Windows, Mac, Active Directory, computer hardware, and Microsoft applications.
This is a contract-to-hire position based in Grand Prairie, TX, requiring onsite work 4-5 days per week. The hourly pay ranges from $15 to $20.
Required Skills & Experience
You will receive the following benefits:
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future
They are looking for a Support Technician to manage Tier 1 and Tier 2 tickets and troubleshoot service incidents using the appropriate ticketing systems. The ideal candidate should have experience with Windows, Mac, Active Directory, computer hardware, and Microsoft applications.
This is a contract-to-hire position based in Grand Prairie, TX, requiring onsite work 4-5 days per week. The hourly pay ranges from $15 to $20.
Required Skills & Experience
- A high school diploma or equivalent is preferred.
- Experience in customer service within a call center setting.
- Prior help desk or technical support experience is a plus.
- Proficiency in diagnosing and resolving issues with Office 365 applications.
- Ability to install and troubleshoot various software programs.
- Experience configuring and maintaining internet browsers.
- Familiarity with supporting mobile applications.
- Solid understanding of Microsoft Office products.
- Certifications in Microsoft O365 or Azure are advantageous.
- Strong verbal and written communication abilities.
- Ability to collaborate effectively in a team environment.
- Hourly pay between $15 and $20.
You will receive the following benefits:
- Medical Insurance
- Dental Benefits
- Vision Benefits
- 2 weeks paid PTO
- 401(k) 5% match
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $15 - $20
