Help Desk- 5 days on site Alexandria, VA

Help Desk- 5 days on site Alexandria, VAArlington, Virginia

• Onsite
• Contract$35 / hr - $38 / hrHelp DeskThis position is a 6 month contract-to-hire.The company is located in
• Alexandria, VA and the candidate will need to come in 5 days a week.
• What You Will Be Doing :
• Conduct onsite analysis, diagnosis, and resolution of IT issues for end users, and recommend and implement appropriate solutions. Perform hands-on tasks such as software installation and upgrades, hardware installation, file backups, and system configuration. Install, configure, test, maintain, monitor, and troubleshoot IT hardware and software to meet desktop service standards. Carry out preventative maintenance tasks, including the installation of service packs, patches, hot fixes, and antivirus software. Assist with hardware moves and relocations as needed. Respond to support issues via phone, IM, or email. Accurately document desktop equipment issues, repairs, installations, and removals. Record and track the problem-solving process, documenting all steps from initial diagnosis to final resolution. Gain familiarity with and support the software applications used within the organization. Ensure all systems and services comply with current information security standards. Develop and deliver training to end users on NCMEC IT resources. Support external projects as directed. Demonstrate loyalty to the National Center for Missing and Exploited Children and its mission of child protection. Maintain a professional image at all times. Communicate courteously and professionally with co-workers, management, law enforcement, and others. Adhere to all regulations, policies, work procedures, and instructions. Respond promptly to phone calls and correspondence.
• Required Skills & Experience :
• Bachelor's degree in Information Systems or a related field from an accredited college is preferred. Minimum of two years of technical experience in the IT field. Experience supporting Microsoft Windows operating systems. Proficiency in supporting Microsoft 365 products. Experience working with EntraID and SCCM. Experience with networking and internet-related technologies, including email clients, web browsers, and VPNs. Familiarity with IT helpdesk ticketing systems / software. Strong troubleshooting skills, including principles, methodologies, and issue resolution techniques. Excellent technical knowledge of desktops, laptops, and tablets. Hands-on experience with hardware troubleshooting. Ability to read and comprehend technical manuals, procedural documentation, and OEM guides.Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.This position doesn't provide sponsorship.
• You will receive the following benefits :
• Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans / Disability / Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
• Posted by :
• Ashton Corbett
• Specialization :
• Windows Learn More

Salary : $35 - $38