What are the responsibilities and job description for the Bilingual Onboarding Operations Specialist, Tampa, FL (Hybrid) position at Motion Recruitment?
Contract Duration : 12 Months
Required Skills & Experience
Technical / associate degree in business administration.
Previous experience in Financial Services / Banking / Onboarding / Staffing industry and Vendor Management systems.
2 years of experience working in an administrative or business office environment using in-house computer systems.
1 year of relationship management experience, including internal and external client / stakeholder engagement to demonstrate excellent customer service.
Experience using Microsoft Office tools (Word, Excel, Outlook, and instant messaging tools) to present data or create reports.
Risk and control knowledge.
Experience in Relationship management - including internal and external clients / stakeholders to demonstrate ability to provide excellent customer service.
Desired Skills & Experience
Data analytical skills
Bilingual in Spanish
Sourcing Experience
What You Will Be Doing
Responsible for processing Statement of Work (SOW) contracts and managing data / invoicing changes related to those SOWs within the Fieldglass system.
Develop relationships with business users (Hiring Managers, Procurement, HR) to onboard contractor roles within the designated BU in NAM.
Perform onboarding, maintenance, and offboarding activities for the Non-Employee Management System (NEMS).
Maintain system data throughout the non-employee lifecycle.
Investigate data and ensure compliance regarding non-employee management.
Follow documented processes related to non-employee management.
Work as part of a team assisting Senior Stakeholders and act as the first point of contact for queries from clients, escalating as needed.
Manage a high-volume workload of queries through emails, calls, and instant messaging tools.
Deliver process improvements, automation, and quality controls to enhance team excellence.
Audit non-employee onboarding documents for compliance with established procedures.
Address data quality issues as per the Data Quality program.
Build project contracts in vendor management system, ensuring milestone amounts stay within budget.
Review hours allotted for Time & Material resources to ensure they align with budget and records.
Participate in discussions on process improvement and procedure enhancement, offering suggestions for improvement.
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