What are the responsibilities and job description for the Desktop Support Specialist position at Motion Recruitment?
Job Description: Desktop Computer Technician
Job Purpose: Provide technical support for desktop computer software programs, trouble shoot computer issues and deploy new computers to end users.
Key Responsibilities:
• Offer technical support and daily guidance to our end users
• Resolve technical problems for internal and external customers.
• Follow up with customers to ensure issue resolution.
• Troubleshoot and solve problems with vendors and systems.
• Handle sensitive information with confidentiality.
Experience/Education/Skills:
• Minimum 4 years of related experience.
• Associate’s degree in computer science or related field, or equivalent experience.
• Certifications such as A , Net , MCP, or CCNA preferred.
• Advanced proficiency in Microsoft Office Suite and Windows 11.
• Technical skills desired: Microsoft AutoPilot, Microsoft Intune, Powershell, Dell Hardware Support, Bomgar, PatchMyPC, BeyondTrust.
• Experience with ticketing systems and asset management.
• Strong customer service skills.
Salary : $28 - $32
