What are the responsibilities and job description for the Desktop Support Technician position at Motion Recruitment?
Requirements
- Candidates should have 3-6 years’ experience supporting PC Hardware and software.
- Comfortability providing hands & feet support for Server and Network is a plus.
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
Responsibilities
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or request for information.
