What are the responsibilities and job description for the Desktop Support Technician position at Motion Recruitment?
Job Title: Desktop Support Technician
Location: West Jefferson NC 28694
Duration: 3 months Contract to hire
Client: CompuCom Systems
KEY RESPONSIBILITIES:
- Build and configure laptops and perform remote sessions with customers on a Teams Meeting to do final configurations and confirmation that laptop is completely built to customers expectation and then ship the device.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or request for information
Is this a good fit? (Requirements):
- 2 years of related desktop and/or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
- A Certification is a plus
