Demo

Help Desk Support/ Night Shift

Motion Recruitment
Richburg, SC Full Time
POSTED ON 4/12/2025
AVAILABLE BEFORE 5/11/2025

This is an exciting opportunity to join a dynamic organization as a Help Desk Technician working night shifts. Based in Richburg, SC, this position offers a chance to work with cutting-edge technology while supporting critical IT operations.

Are you someone who thrives on solving technical challenges?

This role puts you at the forefront of IT support, providing hands-on assistance and troubleshooting for hardware, software, and networking issues. You'll play a vital role in delivering excellent customer service while expanding your technical expertise and contributing to a high-performing team. This position is perfect for those looking to grow professionally in a collaborative and fast-paced environment.

Required Skills & Experience

  • 1-3 years of experience in a help desk or technical support role.
  • Proficiency with help desk tools, Office365, Active Directory, and basic networking concepts.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and client-facing abilities.
  • Customer service-oriented with a track record of exceeding expectations.

Desired Skills & Experience

  • Bachelor’s degree in IT, Computer Science, or equivalent work experience.
  • Familiarity with LAN, WAN, and remote control software.
  • Experience writing training manuals and delivering user training.
  • What You Will Be Doing

    Tech Breakdown

  • 50% Software troubleshooting and diagnostics
  • 30% Hardware support and repair
  • 20% Networking and system issues
  • Daily Responsibilities

  • 80% Hands-On Support
  • 20% Documentation and Training
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