What are the responsibilities and job description for the Help desk position at Motion Recruitment?
GENERAL DESCRIPTION :
Position is responsible for general IT systems support including troubleshooting, resolving, installing, and maintaining hardware and software issues.
The position will also serve as a technical resource on special projects.
Position is fully on site 5-days a week*
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Perform onsite analysis, diagnosis, and resolution of information technology issues for end users, and recommend and implement corrective solutions
Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install, configure, test, maintain, monitor, and troubleshoot end-user information technology hardware and software to deliver required desktop service levels.
Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
Perform staff hardware moves and relocations as required.
Receive and respond to incoming calls, IMs, and / or e-mails regarding support issues.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Identify and learn appropriate software applications used and supported by the organization.
Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
Ensure conformance of all systems and services with current information security standards
Develop curriculum and provide training to end users in the use of NCMEC information technology resources.
Assist with external projects as directed.
Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide
Promote a professional image
Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Respond promptly when returning telephone calls and replying to correspondence.
EDUCATION AND EXPERIENCE :
Bachelor’s degree in information systems, or equivalent from an accredited college preferred.
Minimum of two (2) years of technical experience in the information technology arena
KNOWLEDGE, SKILLS AND ABILITIES
Experience supporting Microsoft Windows operating systems.
Experience supporting Microsoft 365 products
Experience providing support for networking and Internet related technologies including email clients, web browsers, and VPNs.
Experience with IT helpdesk ticketing systems / software.
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
Excellent technical knowledge of desktops, laptops, and tablets.
Hands-on hardware troubleshooting experience
235091741
Last updated : 2024-11-17
