What are the responsibilities and job description for the IT Helpdesk Support Specialist position at Motion Recruitment?
A highly reputable organization is searching for an experienced Tier II IT professional to join their team and work as a full time Help Desk Technician. This exciting opportunity is centrally located in St. Louis, Missouri. The role will require deep knowledge in configuring, troubleshooting and fixing issues on Windows, Linux and Mac devices. Basic understanding of Network tools, mobile device management, Office 365 apps, cloud platforms and IT ticketing systems like Jira and ServiceNow.
This role offers a fantastic opportunity for growth and professional development. You’ll be working closely with your team to fulfill tickets, maintain device security and troubleshooting software and hardware systems. Work in a highly dynamic environment, leveraging your creative problem skills and software expertise. Your diligence will ensure that mission critical systems are operating smoothly and consistently.
Required Skills & Experience
Tech Breakdown
You Will Receive The Following Benefits
Posted By: Gabriel Pettas
This role offers a fantastic opportunity for growth and professional development. You’ll be working closely with your team to fulfill tickets, maintain device security and troubleshooting software and hardware systems. Work in a highly dynamic environment, leveraging your creative problem skills and software expertise. Your diligence will ensure that mission critical systems are operating smoothly and consistently.
Required Skills & Experience
- 3 years of experience as a Help Desk technician, IT support or similar role
- Deep knowledge of troubleshooting and fixing issues with Windows, Mac, and Linux devices
- Basic Network maintenance and troubleshooting DNS, DHCP, TCP/IP, and LAN
- Experience with security and device monitoring tools
- Complete understanding of Office 365 applications
- Experience with Cisco or Juniper systems
- Degree in Computer Science, Cybersecurity or related fields
- Strong interpersonal and communication skills
- Experience with IT ticketing systems
Tech Breakdown
- 50% Operating system troubleshooting (Windows, Linux, Mac)
- 30% Network infrastructure (LAN, DNS, DHCP)
- 20% Application support (Office 365, Remote tools, Monitoring)
- Fulfill any and all support tickets in a timely manner
- Facilitate device configuration and updates
- Troubleshoot all Network bugs and issues
- Resolve software, hardware, application and user access bugs or issues
- Assist and inform employees with technical questions or concerns
You Will Receive The Following Benefits
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Posted By: Gabriel Pettas
