What are the responsibilities and job description for the IT Support Specialist position at Motion Recruitment?
Out client, a leading healthcare platform, is looking for a Help Desk Analyst to join their team in Dallas! In this role, you will be the First Point of Contact for our external providers and our internal employees.
**6 month W2 contract to start**
Responsibilities:
- Customer engagement via ticketing system, inbound and outbound, and email channels
- Resolve Apple iPad, iOS, and Signify application support for Clinicians.
- Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal employees
- Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webca
Qualifications:
- High School Diploma or equivalent.
- 3 to 5 years of successful work with Service Desk or Help Desk Support
- ‘Customer First’ Mindset and Collaborative
- Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
- Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
- Proven analytical and problem-solving abilities
- Experience with Help Desk ticketing systems
- Strong customer service skills (Written and verbal)
Salary : $18 - $20
