What are the responsibilities and job description for the Receptionist position at Motion Recruitment?
We are seeking a detail-oriented and proactive Receptionist to join our team on a 4-month contract basis. This role is based in Irvine, CA 92612, and provides an excellent opportunity for individuals with strong time management and organizational skills to excel in a dynamic environment.
Contract Duration : 4 months project contract with possible extension based on business need and performance.
Location : Irvine, CA 92612
Hours : M-F 8 am - 5 pm local time
About the Role :
As a Client Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do :
Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
Record and log service requests and track the statuses. Provide administrative aid to management as needed.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team can meet its objectives.
Has a direct impact on the team objectives as well as the objectives of related teams.
Ensure personal and team outcomes have a positive impact on customer objectives.
TOP NICE TO HAVES :
Past experience as a high-end receptionist or concierge.
WORK ENVIRONMENT :
This is a small team, that will receive training at the beginning but needs someone who can ramp up quickly, is organized, good with people, and operates self-sufficiently.
Need someone with strong front-facing customer service skills.
This person will need to solve the problems for the guests not have the guests solve the problem. EX :
If someone asks for trash to be picked up in their cubicle, this person would ask where the cubicle is and solve the problem.
Someone who notices dishes need to be loaded into the dishwasher and loads the dishwasher.
Need someone punctual.
The role is good for someone flexible and open to taking on varying projects and requests that arise to meet business needs.
This role's responsibilities will fluctuate day to day and need someone who can adapt.
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