What are the responsibilities and job description for the Senior Video Platform Support Specialist position at Motion Recruitment?
A client in the Richardson, TX area with a Video Surveillance as a Service platform is looking for an experienced and customer-driven Senior Product Support Specialist to join their team on a full time basis.
In this role, you will deliver expert-level support for their Video Surveillance as a Service (VSaaS) platform, addressing advanced technical challenges and ensuring the seamless operation of both software and hardware components. You will play a pivotal role in troubleshooting, mentoring junior staff, and contributing to the continuous improvement of the platform and support processes. The ideal candidate has video software or video platform support experience.
This is a full time direct hire position in Richardson, TX.
Required Skills & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- A minimum of 3 years of experience in technical support or a related field, with a focus on Software as a service or Video Software as a service platforms.
- Experience providing technical support involving Windows OS, Mac OS, O365, Active Directory and Group Policy.
- Expertise in networking protocols, including TCP / IP, DNS, VPNs, and firewall configurations.
- Proficiency in support tools like Zendesk, Freshdesk, Jira, and monitoring platforms.
Desired Skills & Experience
The Offer
You will receive the following benefits :
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
