Client Services Resource Coordinator

JOB TITLE: Client Services Resource Coordinator

TYPE: Full Time, non-exempt

SUMMARY: The Client Services Resource Coordinator is a key member of the service operations function. This non-technical role serves the group as the primary focal point for dispatching internal and external personnel to execute service delivery. This role also plays a critical role in ensuring fiscal alignment between 3rd-party services provider quotes/invoices, Motivair purchase orders and services reports.

PRIMARY DUTIES AND RESPONSIBILITIES:

· Receives requests from Installation and Support personnel and based upon the scope of work (SOW), identifies internal and/or external resources to assign to tasks.

· Creates request for quote (RFQ) documentation and issues to qualified 3rd-Party Services Providers.

· Receives related Service Reports following execution and reconciles against the initial SOW, any purchase orders and invoices to ensure accuracy in billing.

· Maintains accurate documentation/records within the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tool called Acumatica.

· Works directly with Accounts Receivable and Payable to ensure timely processing of customer invoices and payments to 3rd party service partners.

· Captures and submits feedback from customers for monthly Quality Management System (QMS) management meetings. (Utilizing the Survey Monkey tool)

· Coordinates service department process improvement initiatives, such as, training, content management, intranet up-keep, QMS support, etc.

· Other duties as assigned. After-hours work will be required from time to time.

· Communicates extensively with other departments such as Manufacturing, Engineering, Accounting, Management, and external Service Delivery Partners (SDPs).

POSITION QUALIFICATIONS:

· High school diploma or equivalent required.

· 5 years of successful related experience in a customer-facing role required.

SKILLS & ABILITIES:

• Must have exceptional written and verbal communication skills.

• Excellent interpersonal and Customer Service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to prioritize tasks and manage multiple tasks simultaneously.

• Ability to function well in a high-paced and at times stressful environment.

PHYSICAL REQUIREMENTS:

· Office environment working primarily at a desk on a computer.

Job Type: Full-time

Pay: $23.00 - $29.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime

Work Location: In person

Salary : $23 - $30