Manager, Fulfillment

As the Manager, Fulfillment, you will oversee and optimize fulfillment operations across multiple remote warehouse locations in partnership with our 3rd-party logistics (3PL) providers. This role is responsible for ensuring seamless coordination of warehouse activities, fulfillment processes, and outbound logistics to meet customer expectations and business objectives.

You will lead a team focused on operational excellence, drive continuous improvements in efficiency, and maintain strong relationships with 3PL partners. This position requires strategic oversight, data-driven decision-making, and effective cross-functional collaboration to enhance fulfillment performance. Periodic travel to warehouse locations for meetings, audits, and performance reviews is required.

What You'll Do:

Client Relationship Management:

• Serve as the primary escalation point for 3PL service performance, ensuring service levels meet business and customer expectations.
• Develop strong relationships with key stakeholders, including customer service, sales, and operations teams, to align fulfillment strategies with customer requirements.
• Drive initiatives to enhance customer experience by identifying and implementing tailored fulfillment solutions.

Collaboration with 3PL Provider:

• Provide strategic oversight of 3PL operations to ensure seamless execution of warehouse and fulfillment activities.
• Monitor and enforce performance metrics (KPIs), including order accuracy, on-time shipments, and warehouse efficiency.
• Identify and address service gaps, implement corrective actions, and drive continuous improvement with 3PL partners.

Inventory and Order Management:

• Oversee order fulfillment processes, ensuring accuracy, timeliness, and cost efficiency across all warehouse locations.
• Collaborate with Inventory Specialists to ensure proper inventory controls, stock replenishment strategies, and minimal discrepancies.
• Partner with 3PL providers to implement best practices for demand planning, stock optimization, and efficient order processing.

Logistics Coordination:

• Optimize transportation and outbound logistics processes in collaboration with freight and logistics teams.
• Ensure cost-effective shipping solutions while maintaining service reliability and customer satisfaction.
• Manage relationships with transportation providers to meet service requirements and operational goals.

Communication and Reporting:

• Maintain proactive and transparent communication with internal stakeholders and 3PL providers regarding fulfillment performance and operational updates.
• Provide regular reports on key performance indicators, warehouse productivity, inventory accuracy, and customer service levels.
• Lead quarterly business reviews (QBRs) with 3PL partners to assess performance and drive improvements.

What We're Looking For:

• Bachelor's degree in business, logistics, supply chain management, or a related field.
• Proven experience in warehouse management with a focus on 3PL operations.
• Familiarity with 3PL systems and technologies.
• Knowledge of safety regulations and compliance standards.
• Communication Skills- Strong communication skills in order to collaborate with different swimlanes, and conduct business with manufacturers and 3PL
• Organizational Skills- Be able to perform several tasks at one time, keep detailed records, and manage several projects in a fast- paced environment
• Problem-solving Skills- Must handle unforeseen issues, 
• Analytic Skills- Collect and analyze information, problem solve with data and make decisions.
• Minimum 3-5 years of related experience on Supply Chain or Logistics in a consumer products
• Very strong Excel Skills required
• Experience working in an ERP (Netsuite/Coupa)
• Knowledge of safety regulations and compliance standards in the logistics and warehouse industry.