Parts & Accessories Sales Associate (Moto United South Valley)

The Parts Sales Associate is responsible for delivering exceptional customer service by assisting customers in selecting the right powersports parts, accessories, and gear. This role requires a proactive, customer-centric approach, strong product knowledge, inventory management skills, and the ability to collaborate with sales and merchandising teams. At Moto United, we prioritize convenience and exceptional service, ensuring every customer experience is seamless and enjoyable.

Core Values & Expectations:

• Attitude: Maintain a positive, enthusiastic, and solutions-oriented mindset, understanding that your attitude directly impacts the customer experience.
• Honesty: Conduct all business dealings with integrity and transparency, building trust with customers, vendors, and colleagues.
• Follow-Up: Proactively follow up with customers, vendors, and internal requests to ensure timely resolution and satisfaction.
• Work Ethic: Be punctual, reliable, and dedicated to completing tasks efficiently and effectively, always striving to exceed expectations.
• Enthusiasm: Display genuine passion for powersports and share your excitement with customers to create a positive and engaging experience.
• Genuine Care: Listen attentively, empathize with customer needs, and provide personalized solutions.
• Professionalism: Maintain a professional demeanor, adhere to dress code and communication standards, and represent the dealership with pride.
• Follow-Through: Consistently deliver on commitments and ensure all tasks and requests are completed accurately and on time.
• Attention to Detail: Ensure accuracy in order processing, inventory management, and showroom presentation.

Responsibilities:

• Provide exceptional customer service by actively engaging with customers and offering expert advice on parts, accessories, and gear.
• Assist customers in identifying the right products for their specific powersports vehicles, ensuring compatibility, functionality, and performance.
• Develop and maintain a deep understanding of the powersports parts and accessories inventory, including motorcycles, ATVs, personal watercraft, and snowmobiles.
• Stay updated on the latest industry trends, new products, and advancements in technology.
• Utilize inventory management systems such as LightSpeed to efficiently track, monitor, and manage inventory.
• Assist in receiving, tagging, stocking, and organizing inventory, ensuring proper product availability.
• Answer phone calls promptly and provide accurate, professional assistance.
• Use sales techniques such as upselling and cross-selling to maximize sales opportunities (aiming for at least two items per transaction).
• Collaborate with the sales and merchandising teams to maintain visually appealing and organized product displays.
• Maintain accurate and up-to-date customer and order information in the dealership’s system.
• Follow up with customers to ensure satisfaction and provide post-purchase support.
• Assist with product installations, troubleshooting, and resolving customer concerns.
• Maintain a clean, organized, and professional work environment.
• Adhere to all parts department processes and procedures.
• Perform other duties as assigned by the Parts Manager or General Manager.

Qualifications:

• Passion for powersports and extensive knowledge of motorcycles, ATVs, UTVs, personal watercraft, and snowmobiles.
• Strong customer service and sales skills with excellent interpersonal and communication abilities.
• Proficiency in inventory management systems (preferably LightSpeed or similar platforms).
• Strong organizational skills and attention to detail for managing inventory and processing customer orders.
• Ability to lift a minimum of 30 lbs for stocking and organizing inventory.
• Self-motivated with the ability to work independently and collaboratively within a team.
• Familiarity with industry trends, manufacturers, and aftermarket brands.
• Problem-solving skills to assist customers in selecting the right parts and accessories.
• Basic computer skills, including proficiency in Microsoft Office applications.

Requirements:

• Previous experience in parts sales or the powersports industry preferred.
• Handle cash, credit card, and other payment transactions while ensuring accuracy and security. 

Job Details:

• Job Type: Full-time
• Compensation: Salary/Commission (DOE)
• Work Location: Onsite
• Remote Work: Not available

Benefits:

• Paid Time Off
• Competitive medical, dental, and vision insurance rates
• 401k Plan
• Employee discounts on machines/boats, parts and service