What are the responsibilities and job description for the Auto repair shop service writer position at MotoMaxx Auto Service Center?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our automotive service team. The ideal candidate will serve as a vital link between customers and our technicians, ensuring that all service needs are accurately communicated and fulfilled. This role requires some mechanical knowledge and excellent customer service skills to provide a seamless experience for our clients.
Responsibilities
- Greet customers and assess their automotive service needs.
- Accurately document customer concerns and vehicle issues for technicians.
- Provide detailed estimates for repairs and services, utilizing auto estimating skills.
- Upsell additional services based on customer needs and vehicle condition.
- Handle cash transactions and maintain accurate records of payments.
- Collaborate with technicians to ensure timely completion of services.
- Follow up with customers regarding their service experience and satisfaction.
- Maintain an organized workspace and ensure all paperwork is completed efficiently.
Experience
Candidates should possess the following skills and experience:
- mechanical knowledge, particularly in automotive diagnostics, shocks struts, air brake systems, and general automotive service.
- Proficiency in cash handling procedures.
- Experience with upselling services to enhance customer satisfaction.
- Familiarity with auto estimating processes is preferred.
- Previous experience in a similar role within the automotive industry is advantageous but not required.
Join our team as a Service Writer where your expertise will contribute to providing exceptional service to our valued customers!
Job Type: Full-time
Pay: $55,000.00 - $63,921.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Fridley, MN 55432 (Required)
Ability to Relocate:
- Fridley, MN 55432: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $63,921