What are the responsibilities and job description for the Automotive Service Writer position at tinj too mobile auto repair?
Job Summary
We are seeking a motivated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, ensuring their service needs are met while providing exceptional customer service. This role involves effectively communicating with customers about their vehicle maintenance and repair needs, as well as upselling additional services when appropriate.
Duties
- Greet customers and assess their automotive service needs.
- Document customer concerns and relay information to technicians for accurate diagnosis.
- Provide detailed estimates for repairs and maintenance services, including shocks, struts, diesel engine repair, and general automotive repair.
- Communicate effectively with customers regarding service recommendations and upsell relevant services.
- Maintain accurate records of customer interactions and transactions in the dealership's system.
- Follow up with customers regarding their service experience to ensure satisfaction.
- Collaborate with the service team to ensure timely completion of vehicle repairs and maintenance.
- Stay updated on automotive service trends and dealership offerings to provide informed recommendations.
Experience
- Previous experience in automotive service or a related field is preferred.
- Knowledge of auto body repair, vehicle maintenance, and general automotive repair practices is essential.
- Strong sales skills with a proven ability to upsell services effectively.
- Excellent communication skills, both verbal and written, to convey technical information clearly to customers.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Familiarity with dealership operations is a plus.
Join our team as a Service Writer and play a crucial role in enhancing customer satisfaction while contributing to the success of our automotive service department.
Job Type: Full-time
Pay: $19.93 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Star Prairie, WI 54026 (Required)
Ability to Relocate:
- Star Prairie, WI 54026: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $30
